Product questions and troubleshooting
For app questions, launch interest, access issues, and general product support, contact support@caelumly.com.
We aim to reply within 3 to 5 business days.
Email supportContact
Contact & Support
Reach the Caelumly team for support, privacy, and launch questions.
Reach the Caelumly team for product help, privacy matters, data requests, or launch-related support.
Access, export, and account help
For help signing in, using optional cloud sync, exporting your reflection data, or accessing account controls, contact support@caelumly.com and describe the device and issue when possible.
You can export reflection data and clear local data from the app. Signed-in users can permanently delete their account and synced data from the account controls.
Account supportData access, deletion, and privacy questions
For deletion requests, data access requests, or privacy questions, contact privacy@caelumly.com.
Include the email linked to your account and a short description of your request so the team can respond more quickly.
Contact privacyEarly access, launch timing, and updates
For waitlist questions or launch-related updates, contact support@caelumly.com. Early product updates may also be shared through the website and Caelumly social channels.
Joining the waitlist does not guarantee immediate app access, but it helps us share launch notices when availability opens.
View waitlistSupport notes
Helpful answers for users
How do I request deletion?
Email privacy@caelumly.com with the email associated with your account or waitlist signup. You can also export data, clear local data, or permanently delete a signed-in account from the app.
How do I manage my reflection data?
Use the in-app controls to export reflection data, clear local data, or permanently delete an account and its synced data. Contact support@caelumly.com if you need help.
How do support and policy pages connect?
Privacy, support, and terms pages stay aligned with the app's local data, optional cloud sync, export, and deletion controls.
Social channels
Launch touchpoints outside the app
We're keeping the brand presence aligned across early social and community channels.