Product questions and troubleshooting
For app questions, launch interest, access issues, and general product support, contact support@caelumly.com.
Target response time: within 3 to 5 business days.
Email supportContact
Contact & Support
Reach the Caelumly team for support, privacy, and launch questions.
Reach the Caelumly team for product help, billing questions, privacy matters, deletion requests, or launch-related support.
Payments, renewals, and purchase questions
If you need help with billing status, subscription access, or purchase troubleshooting, contact support@caelumly.com and include the platform used for the purchase when possible.
Refunds, cancellation flows, and renewal controls may also depend on Apple App Store or Google Play policies.
Billing supportData access, deletion, and privacy questions
For deletion requests, data access requests, or privacy questions, contact privacy@caelumly.com.
Include the email linked to your account and a short description of your request so the team can respond more quickly.
Contact privacyEarly access, launch timing, and updates
For waitlist questions or launch-related updates, contact support@caelumly.com. Early product updates may also be shared through the website and Caelumly social channels.
Joining the waitlist does not guarantee immediate app access, but it helps us share launch notices when availability opens.
View waitlistSupport notes
Helpful answers for reviewers and early users
How do I request deletion?
Email privacy@caelumly.com with the email associated with your account or waitlist signup and a short description of your request.
Where do billing questions go?
Contact support@caelumly.com. If a purchase was made through Apple App Store or Google Play, include the platform and the issue type in your message.
How do support and policy pages connect?
Privacy, support, and terms pages are intended to stay aligned with app store metadata, launch communications, and the in-app support experience as the product becomes available.
Social channels
Launch touchpoints outside the app
We're keeping the brand presence aligned across early social and community channels.